Questions about shopping at Silinstar? Find practical help with clothing, home items, orders, delivery and returns below.
Shopping & Products
What can I shop at Silinstar?
Explore clothing and accessories for men, women and kids, alongside home items for the kitchen and dining room, living room, bedroom and garden. Browse the Shop menu to find your category.
How do I choose the right clothing size?
Check the size options, measurements and fit information on the product page before ordering. Sizing can vary between products. If you need help choosing, contact us with the product name and the measurements you need.
Where can I find dimensions and materials for home items?
Read the product description for dimensions, materials, care information and any assembly details provided. Measure your space before ordering. If an important detail is missing, contact us before completing your purchase.
What if a size, colour or product is unavailable?
Choose from the options currently available on the product page. If the option you want is unavailable, contact us to ask about availability. A restock date can only be confirmed when that information is available.
Orders
How do I place an order?
Choose your items and any available size, colour or quantity options, then add them to your cart. Review your cart, continue to checkout, enter your delivery details and complete your order using an available payment option.
How can I check my order details?
Keep your order confirmation and order number. If the order is linked to your account, sign in to My Account to view it. If you need help finding an order, contact us with the email address used at checkout.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you would like to make. Whether a change or cancellation is possible depends on how far the order has progressed.
I have not received an order confirmation. What should I do?
Check your spam or junk folder and make sure you used the correct email address at checkout. If you still cannot find the confirmation, contact us with your name, email address and order date before placing the same order again.
Delivery
Where does Silinstar deliver?
Delivery availability depends on your address and the items in your cart. Enter your address at checkout to see the shipping options available for your order. If no option appears, contact us before ordering.
How much does delivery cost?
Review the shipping charge and final order total at checkout before confirming your purchase. If a shipping option or cost is unclear, contact us for help before completing the order.
How long will delivery take?
Delivery times can vary by destination and product. Check any delivery information provided for your order. If you need an item for a specific date, contact us before ordering to ask about the expected timeframe.
What should I do if my order is delayed or an item is missing?
Check any shipping updates you have received, then contact us with your order number and the details of the issue. For a missing item, tell us which product and quantity are missing so we can review the order.
Payments
Which payment methods can I use?
The payment options available for your order are displayed at checkout. Select one of the options shown and follow the instructions to complete your payment.
What should I do if my payment fails?
Check the payment details and any authorisation requested by your payment provider. Before trying again, check whether an order or payment confirmation has already been issued. If you are unsure whether you have been charged, contact us with the order details.
Can I send my card details to customer service?
Please do not send your full card number, security code or password by email or through a contact form. Complete payments through the checkout and share only the order information needed to investigate a problem.
Returns & Product Issues
How do I request a return or exchange?
Contact us with your order number, the item you would like to return or exchange, and the reason for your request. We can then explain the applicable conditions and return instructions. Please confirm the correct return address before sending an item.
What if my item arrives damaged or I receive the wrong product?
Contact us as soon as you notice the issue. Include your order number, a description of the problem and clear photos of the item and packaging where possible. Keep the packaging while the issue is being reviewed.
How can I check the status of a return or refund?
Contact us with your order number and the details of your return. Refund processing and the time it takes for funds to appear can depend on the payment provider. We can help you check the status of your request.
Still need a hand?
For help with a product or an existing order, contact Silinstar. Include your order number if you have one.